The Customer may cancel all or part of an order or request changes to the date of despatch no later than 24 hours prior to the despatch of the Products or the supply of the Specified Service. In this event, unless the circumstances fall under the terms of the Alteration clause, the Customer will be liable to pay a reasonable cancellation or rescheduling charge to be determined by the Company to cover the Company’s expenses incurred as a result of such cancellation or rescheduling.
In the unlikely event of an item being delivered to you which you wish to claim a refund on please contact us within 5 working days. When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return. Cost of return delivery will be covered by the Company. The Company will arrange for a courier to make a pick up from your business address.
Where the Products are sold as a batch, without affecting any rights which the Customer may have to reject all of the batch, the Customer may accept some and reject only some of the Products. However where the Customer alleges that the Products or Output Material delivered are defective (otherwise than by loss or damage in transit) and where the Products or Output Material have proved effective when subjected to normal uses of the type associated with the Products or Output Material, the Customer shall notify the Company in writing within 14 days of the receipt of the invoice or the due date of delivery if the Customer does not have credit facilities with the Company, and if the Company is satisfied that the Products are materially defective, provided that the Products or Output Material have not been dealt with or treated in any way which has contributed to the defect, the Company will replace the Products or Output Material free of charge to the Customer.
The sole obligation of the Company in connection with the supply of the Products or Output Material is to make all reasonable attempts to obtain and supply the correct Products or Output Material ordered by the Customer in the event that any Products or Output Material should fail to conform to their product description, provided always that the Customer notifies the Company of any such non-conformity within 14 days of receipt of the invoice or the due date of delivery if the Customer does not have credit facilities with the Company.
Blackfriars Contract Division Head Office
Manor House, 1-5 Manor Street, Stonehouse, Plymouth, PL1 1TL