Privacy Policy 

Our site contains links to other sites. These third party sites have separate data collection and privacy policies which you should review before providing information on these other sites. We are not responsible for the privacy practices of these other sites. 

Security to help prevent unauthorised access, maintain data accuracy and ensure the appropriate use of information, we have put in place customary physical, electronic and managerial procedures to assist in safeguarding and securing the information we collect online. IP Addresses and Cookies - We may use your IP address to help diagnose problems with our server and to administer our site. 

Personal Data 

Required Information 

To open an online Netprinter account, you must provide your name, address, phone number, and email address. In order to make certain payments through PayPal (if you do not hold a Blackfriars Credit Account),you must provide credit card, debit card (at point of purchase only)information. For Netprinter accounts we also ask you to choose a different security questions to answer (such as your mother’s maiden name or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and current account fraud, and to contact you should the need arise in administering your account. This data will be held on secure servers only accessible by Administrators of the Corporate account. 

 We might also require other commercial and/or identification information if you send certain high-value transactions or high overall payment volumes through PayPal or as is otherwise required in order for us to comply with our anti-money laundering obligations. 

What information do we collect?

This section of our Privacy Policy describes the categories of information collected by Blackfriars Contracts Ltd, whether collected automatically, or provided voluntarily by you. 

Information collected automatically: 

• your IP address
• the internet browser and device you use
• data passed through applications you may download via our website
• the date and time you visit, and how you use our website and access its content
• if you place any orders, your purchase and payment history
If you are a registered Blackfriars Contracts Ltd customer, we link this automatically-collected data to the other information we collect about you described below. We use this information for a variety of purposes described below. 

Information you provide when you create an account or make a purchase:

• name
• contact details (such as e-mail address, physical address, telephone numbers)
• password
• payment information (such as credit card or bank account details)

Information you provide when you personalise a product

When you personalise a product on our website, you may provide text or images that contain personal information, such contact details on a business card.

Information you provide if you write a review, enter a contest or contact Customer Care

If you provide any additional personal information when reviewing a product, our processing of all such information is governed by the applicable Ratings and Reviews terms and conditions. Please note that reviews posted on our website are public, so only include information you are comfortable being shared publicly.
When you enter a contest or prize drawing, you may share information about and we may publicly disclose that information if you are the winner.
You may also provide personal information when you contact our Customer Care agents. 
You have the option not to provide personal information. However, doing so may prevent you from using some of our website features or placing orders for our products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).
The website is not meant for use by children under the age of sixteen and children under that age are prohibited from creating an account or otherwise providing their personal information.

Hotjar

We use Hotjar in order to better understand our users needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar's privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar's storing of data about your usage of our site and Hotjar's use of tracking cookies on other websites by following this opt-out link.

Why do we collect this information?

We use the information that we collect about you for the following purposes: 
• fulfill your order and provide related customer service;
• maintain, improve, and administer our website, 
• inform you about products and services that might be of interest to you, 
• provide co-branded offers with our partners,
• improve or personalize your online experience, our services, and our communications with you,
• identify and prevent fraud,
• enhance the security of our network and information systems,
• better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.

Who has access to your information?

We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential.  We may also share your information with other companies in the Cimpress group.  All Cimpress group companies have a contractual obligation to comply with the terms of this privacy policy and to protect your information.  

We may transfer your information to countries outside of the European Union and Switzerland, including to the United States.  To the extent we transfer your information outside of the European Union or Switzerland, that transfer is governed by an agreement incorporating the standard contractual clauses in accordance with Article 46 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”) 

We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with: 
• Fulfilling or delivering your order
• Storing and securing data
• Processing payments
• Marketing, analytics, and fraud detection activities; or
• Customer service

We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect our rights or property or those of others.
Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganization involving us.

How long do we keep your information?

We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so. 

What rights do you have to access and control the use of your information?

You have the right to
• access your personal information 
• unsubscribe from marketing or withdraw any specific consents you gave us 
• request a copy of the personal information that is being processed by us
• have errors in your personal information corrected
• have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law
• lodge a complaint with your local data protection authority


Credit Card / Debit Card Information 

Blackfriars/Netprinter (also referred to as “The Company” in this document) does not store your personal card information outside of the transaction completed online. No information is retained or used beyond the point of transaction. No credit card data is stored or transmitted on non secure systems. 

Information Security 

Blackfriars Contracts Ltd is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

We do not store credit card details nor do we share customer financial details with any 3rd parties