Coronavirus Statement

Last updated: 17th April 2020

Dear Netprinter customer
Thank you for your patience with your order placed on our system.

On Tuesday the 24th Of March we sent home our fantastic production team of 7 due to lockdown.
We live in the building and therefore we can safely continue with production. 

Since that Tuesday life has changed dramatically for all of us and we are no exception. 
We continue with production as best we can and continue to get orders out as quickly as possible. 

Within a few days we had contact from a designer we work with asking if we could sponsor her in producing hospital scrub patterns, of course we said yes. Within a few days we had shipped over 500.
Then we saw a lot of orders for hospital scrub patterns coming onto the system and we started giving them priority.
Joanna (my wife) and I are currently working 7 days a week starting at 0700 and often working late. We have even been joined by our son Jack (13) and he is great at packing.

On Wednesday we put out a help request on Facebook ( Netprinter Pattern Printing) and Devon radio, as some of our equipment was starting to fail. Please follow us to see what we are up to.
We quickly had the help we needed, and we are now up and running again.

Current situation
We have over 300 orders on our system and we are working our way through them as fast as we can, and we will get to yours as fast as we can.
Our priority is hospital scrub patterns, building plans, sewing patterns and then others.

If you wish to cancel your order, please send me an email with your details and order number and I will send a full refund.

There could be urgent orders we don’t notice. If, for any reason, you feel your order should have priority, email me and we will get it out the same day. 
The reason could be the need to sew, rather than killing each other.

Thank you for your patience and understanding in these difficult times

Joanna and Simon King

Messages from our three main delivery services – We will get your printing through

DPD delivery services
UK parcel collection and delivery operation
At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.
DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

Royal Mail
In a statement on its website, Royal Mail states: "In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.  

Parcelforce Worldwide Update - Coronavirus (COVID-19)
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.