Coronavirus Statement

Dear Customer,

Amidst the troubling times we are experiencing at present and the confusion that has resulted from the spread of the Covid-19 virus, we would like to update you on how Blackfriars are responding to this issue whilst reassuring you that we are still here for you should you have any needs or concerns.

The wellbeing of our staff and customers is of upmost importance to us at this time. We are thankful to say that the Blackfriars team are currently all safe and sound, and we have adopted rigorous prevention measures to ensure we keep things this way and stay vigilant to the prevention of contagion. 

We are sharing with all our team regular updates covering education, advice and practical actions to take, ensuring that all Blackfriars personnel are kept informed, calm and prepared, and fully understand the reporting and self-isolation procedure in the face of the increasing risk within the UK. 

With plenty of stock available, we look forward to supplying you with any printing and packaging requirements within a quick turnaround time, as usual. 

Going forward, we do have preparations in place for an evacuation of the workplace if the situation continues to worsen. If these are realised, we assure you that we have measures in place to continue running and delivering your printing in a timely way. 

In the meantime, stay safe, and remember we are here for you!

Best Wishes,
The Blackfriars Contracts Team.

 


Messages from our three main delivery services – We will get your printing through

DPD delivery services
UK parcel collection and delivery operation
At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.
DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

Royal Mail
In a statement on its website, Royal Mail states: "In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature.  

Parcelforce Worldwide Update - Coronavirus (COVID-19)
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19). From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.